Privacy Policy

1. 1.Introduction

   This Privacy Policy explains how The Windows Tinting SoCal ("TWT SoCal," "we," "us," or "our") collects, uses, and protects information when you visit our website or request a quote for our window film and graphics services. By using this site, you agree to the practices described here.

2. 2.Information We Collect

   Information you provide directly

   • Name, email address, and phone number when you submit a quote request or contact form
   • Property address or general location, when provided
   • Details about your project (property type, service interested in, approximate square footage or window count)
   • Any additional details or photos you choose to submit
   • Information you provide if you call or email us directly

   Information collected automatically

   • Standard website usage data (pages visited, time on site, general location by IP address, device and browser type) via analytics tools
   • Cookies and similar tracking technologies used for site functionality and analytics — see Section 6

   Information we do not collect

   We do not knowingly collect sensitive personal information such as Social Security numbers, financial account details, or government ID numbers through this website. Please do not include this type of information in any form field or message to us.

3. 3.How We Use Your Information

   We use the information collected to:

   • Respond to your quote request and provide pricing or scheduling information
   • Communicate with you about your project by phone, email, or — if you have separately consented — text message
   • Improve our website and services
   • Maintain records of past inquiries and customers
   • Comply with legal obligations

   We do not sell your personal information. We use your information to serve your inquiry and run our business, not to monetize it through third parties.

4. 4.How We Share Your Information

   We do not sell your personal information to third parties. We may share information with:

   • Service providers who help us operate our business — for example website hosting, form and CRM tools, and email or messaging platforms. These providers may only use your information to provide services to us.
   • Legal authorities, if required by law or subpoena, or to protect our rights or the safety of others
   • A successor entity, in the event of a business sale, merger, or transfer of assets

5. 5.Text Messages (SMS)

   TWT SoCal communicates primarily by phone and email. Our quote and contact forms do not currently collect consent to receive marketing text messages.

   If you provide express consent to receive text messages from us — for example by checking a consent box on a form or by texting us first — message and data rates may apply, message frequency may vary, and you may opt out at any time by replying STOP. We will update this section if and when text-message consent is collected on this site.

6. 6.Cookies & Tracking Technologies

   We use cookies and similar technologies to operate this website and understand how visitors use it, including:

   • Essential cookies required for basic site functionality
   • Analytics cookies used to understand site traffic and usage patterns

   You can control cookies through your browser settings. Disabling cookies may affect how parts of this site function.

7. 7.Your California Privacy Rights (CCPA/CPRA)

   If you are a California resident, you have the right to:

   • Know what personal information we have collected about you and how it is used
   • Delete personal information we have collected, subject to certain exceptions
   • Correct inaccurate personal information
   • Opt out of the sale or sharing of your personal information. We do not currently sell or share personal information as those terms are defined under CCPA/CPRA.
   • Non-discrimination for exercising any of these rights

   To exercise any of these rights, contact us at twtflatglass@gmail.com or (818) 210-1305. We will take reasonable steps to verify your identity before processing a request, and we will respond within the timeframes required by California law.

8. 8.Data Retention

   We retain personal information for as long as necessary to fulfill the purposes described in this policy, respond to inquiries, maintain business and warranty records, and comply with legal obligations. Quote requests that do not result in a project are retained only as long as needed for follow-up and ordinary business record-keeping.

9. 9.Children's Privacy

   Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

10. 10.Third-Party Links

    Our website may contain links to third-party sites and embedded content, such as our Google Business Profile, social media pages, or embedded Google Maps. We are not responsible for the privacy practices of those third parties.

11. 11.Changes to This Policy

    We may update this Privacy Policy from time to time. The "Effective Date" at the top of this page reflects the most recent revision.

12. 12.Contact Us

    Questions about this Privacy Policy or your personal information can be directed to:
    The Windows Tinting SoCal
    2110 E McFadden Ave Unit #E, Santa Ana, CA 92705
    8055 Lankershim Blvd #11, North Hollywood, CA 91605
    twtflatglass@gmail.com
    (818) 210-1305

This page is maintained by The Windows Tinting SoCal and is provided for general information. It is not legal advice and has not been reviewed by an attorney. Have California-licensed counsel review it before relying on it for compliance.